We’ve fairly recently started working with a new business, who are using our pay as you go telephone answering service. The company are brand new having just started trading at the beginning of the month. The three owners of the business are all employed full time currently and are looking to build up the new company to a certain level of turnover before they actually go full time in the business.
Initially this business team are going to work during the evenings and weekends, perhaps taking the occasional day off from their day jobs as they want to retain the income that they currently have.
They wanted to have the appearance to the outside world of being open for business throughout the working week and wanted to look at the most cost effective option. Using pay as you go telephone answering they will only pay for the calls they use, so for them as a start up it allows quite a lot of flexibility. The majority of start up businesses that we work with don’t have huge volumes of calls in the first instance, they tend to build up gradually over time. Working on a pay as you go basis means that they don’t pay for large bundles of calls that they don’t yet need.
Their calls are answered by our team here, who are handling the callers enquiries, taking messages which are then sent on via email and they call back at their convenience, this allows then to carry on without interruption to their day jobs, as they can just check their messages when they are on breaks. So far we’ve only answered a couple of calls for them, but it’s nice to be able to share in the excitement of our client when they get their first business enquiries come through.