Crush Interruptions Whilst Nurturing Enquiries

You’ve probably by now seen this clip of Professor Robert Kelly being videobombed by his two children during an interview about Korean politics, or one of its variations which have been spreading like wildfire on social media this last week. (If you haven’t where have you been as this item has been EVERYWHERE!)

But if you haven’t seen it, I’ll summarise for you. Professor Kelly is being interviewed from his office live on the BBC News on the subject of North and South Korea, a serious topic, when all of a sudden the door behind him opens and in marches his three year old daughter, dramatically swinging her arms and purposefully heading towards her father in the middle of his interview. The remarkably calm professor puts out his arm to block her from taking centre stage as he attempts to continue. As if this wasn’t enough, next appearing at the door is a baby in a walker, following in the path of his sister. Baby brother is shortly followed by Mum, clearly panicking, she hurls herself though the door, keeping low in an attempt to keep out of vision, hurtles towards her escapee children, who she then pulls backwards out of the room, closing the door behind them.

It has to be said that Kelly does an exceptional job of staying cool under the collar and keeps his composure to carry on through the rest of the report, but to just about everyone else who has witnessed it, it’s been a cause of considerable mirth. Undoubtedly one reason for this video going viral is the humour, but another reason for its popularity is that it’s something a lot of people can relate to on some level or another.

For business owners, particularly those who work from home, many of us can identify. Although few of us are likely to be caught out like this on national TV, most of us have been in a similar situation on the phone, when perhaps a child comes in to the room, a dog barks, your neighbour starts working on a DIY project etc. Whilst, we may, like Professor Kelly do our best to maintain composure in these situations, the fact is if it’s an important call your stress levels go up. You’re concentrating on what the child is doing, praying that they’re not going to make a noise. You’re trying to give a professional impression but you’re not able to focus properly on the conversation, and you know it. On the flipside if you do give the call your full attention you ignore your little treasure at your peril.

We’ve probably all been in that situation where the phone rings and you think to yourself ‘dare I answer?’

I’ve felt this way myself on many occasions. As a mum of three boisterous boys, two dogs and two guinea pigs (!) our house is always a bit crazy. Part of being able to work from home and be close to family life is one of the major plus points, but it’s also one of the drawbacks when you’re waiting for an important call.

Using a telephone answering service means that your calls will always be answered in a calm, controlled office environment. There are no kids, no animals, no neighbours with a penchant for DIY or loud music. You can be sure that calls will always be answered in a promptly by a trained, friendly, professional call handler, who is entirely devoted to answering calls and nothing else.

You need never miss a call again because you’re worried about the background noise, you’re already on the phone, you’re not in the office, you’re in the middle of concentrating on something important etc.

For small business owners, it can make a massive difference.

Improved time management,
Increased sales leads since you don’t miss any telephone enquiries
Giving a professional impression of your business
Providing great service
Improving work life balance

In addition, a telephone answering service is highly cost effective since you only pay for the calls that we answer.

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